... weil Sprache Menschen verbindet



Here we have listed some of the frequently asked questions about our German courses and our child care. Do you need more information? Please contact us!

FAQ Corona pandemic

Can I feel safe in the course / exam?

Even after the Covid-19 protective measures have been lifted, the principle of mutual respect and understanding applies in class. All those involved in K5 events meet each other with consideration and respect the individual need for protection of each participant. Protective measures such as washing hands or regular airing are still recommended.

Do I have to wear a mask during the course?

There is currently no mask requirement in the K5 Basler Kurszentrum.

However, the requirements of the authorities (federal government, canton Basel-Stadt) are subject to change. By registering for the course, the course participant confirms that the K5 Basler Kurszentrum is entitled to take measures in the course structure if necessary.

What protective measures do I have to take?

No protective measures are currently required in the K5 Basler Kurszentrum. Protective measures such as washing hands or regular airing are still recommended.

What happens if schools are closed again due to the corona pandemic?

Then you will continue learning in the «digitalen course room». You will learn how to do this step by step directly from your course instructor.

Lessons in «distance learning» are rated as face-to-face lessons. The course fees remain owed in full.

What does «distance learning» mean?

You learn from home in the «digital course room».

In order for you to be able to participate in «distance learning», you need appropriate digital devices (computer, tablet) and an internet connection. You must be able to operate these digital devices well (e.g. downloading video conference apps). You are responsible for this. Loan devices are available in limited numbers from K5.

What is a «digital course room»?

In the «digital course room» you find documents and links for further learning in case face-to-face classes are prohibited again. The «digital course room» is therefore the meeting point for the course participants with the course instructor.

In this way, your course instructor will remain your personal point of contact also during distance learning.

Can I come to the course if I am sick?

No, participants who show signs of illness must stay at home. Participation in face-to-face classes is only possible again when you have been symptom-free for at least 24 hours. The course costs remain due in full even in the event of illness.

What should I do if I have had contact with someone who tested positive for the coronavirus?

Before attending another course, you must find out about the currently applicable regulations (doctor, website / hotline Federal Office of Public Health). The decision on any quarantine measures does not lie with the K5 Basler Kurszentrum but with the responsible cantonal authorities. The cantonal authorities will inform people who have to be in quarantine about how to proceed.

You can find more information here: https://www.coronavirus.bs.ch/isolation-und-quarantaene/quarantaene/faq-quarantaene.html. Or call our InfoPunkt 061 365 90 20. 

What if I have to go into isolation because of the corona pandemic?

If you have to go into isolation or quarantine, the course costs remain owed in full. Please inform us.

So we can discuss with you individually how you can continue learning independently during this time.

I belong to a risk group. Do I have to pay attention to anything?

Yes, please note the information on the website of the Federal Office of Public Health. The information for people belonging to risk groups is  regularly updated there. Only register for the course of your state of health allows it.

FAQ Online-Kurs

What do I need for an online course with distance learning?

> Computer, laptop, tablet, or a cell phone
Zoom (free of cost)
> Internet connection

Do I get a course book?

We will send you the course books via post.

What do I need Zoom for?

In Zoom you have your online course room and can actively participate in the course with your course instructor.

How can I get the Zoom app?

Download from Google Store oder Apple Store oder via https://zoom.us/join

How to use Zoom?


You will receive an invitation to the course with a link and a QR code. Click on the link before course starts or go to the QR code with the camera of your mobile phone/ tablet. The information "open zoom.us" will appear, click on it. 

What is important in the zoom class?

You can find more information to download here:

What can I do before the course starts?
Why does K5 use Zoom?

Zoom is an a software that is very easy to use. It is practical for teaching because it is very easy to form groups. 

K5 is currently testing other softwares.

Is the video conference recorded with Zoom?

No, K5 does not record lessons or video conferences.

Zoom also assures that no video conference content is recorded automatically. If you agree, the chat can be saved for learning purposes.

FAQ course fees

I would like a course fee reduction. What do I need to do?

Course participants who live in the canton of Basel-Stadt must show K5 their health insurance company’s confirmation of their premium reduction. Reduktion is possible for all the courses at K5.

Course participants who live in the canton of Baselland must show K5 their past three salary statements. Here you can find the courses subsidised by the canton of Baselland. We are unable to give a regular fee reductions for all other courses.

Course participants who live in the Dorneck-Thierstein district of the canton of Solothurn can attend some courses for a fixed reduced fee. You can find the courses here.

What is a health insurance premium reduction? Where can I apply for it?

A health insurance premium reduction is the financial support provided by the canton to help pay health insurance premiums. It must be applied for at the canton’s benefits office, ASB (Amt für Sozialbeiträge). You can find more information on their website.

Can I pay for my course in instalments?

Yes, depending on the course we can offer an instalment payment plan. You can find the information in our terms and conditions of the respective course or contact us directly. We are happy to provide information. 

Where can I get the free Basel-Stadt voucher?

This voucher is issued by the Residents’ Registration Office (Einwohneramt des Kantons Basel-Stadt). A voucher is given to adults who are in their first year of residence in Switzerland. Please contact the Residents’ Registration Office regarding any other requirements you may need to fulfil in order to receive a voucher. 
You can find more information on their website.

FAQ childcare & playgroup

How old must my child be to participate in K5's childcare programme?

K5's day care centre accepts children between 6 months and 5 years of age. 
K5's playgroup with integrated language development is available for children between the ages of 2.5 and 4 years. 
For more information, please consult the childcare section of our website or ask at our Info-Punkt.

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